DigiConnect + InTouch
We’re back and better equipped to service WIC.
DigiConnect powered by InTouch Connections helps WIC programs strengthen participant communication with automated messaging, multilingual outreach, document exchange, and responsive support built for public health teams.
Why DigiConnect
Built for WIC communication
For 25 years, DigiConnect has helped WIC agencies communicate more effectively with participants. Now powered by InTouch Connections, the platform is positioned to deliver stronger service, faster response times, and greater agility for state and local programs.
25+
years supporting WIC communication
38
state agency contracts managed
Hundreds
local agencies supported
Solutions
Messaging tools for modern WIC programs
Appointment reminders
Send custom reminders that help participants stay informed and prepared for upcoming visits.
Two-way chat
Support conversations in virtually any language with integrated messaging for participants and staff.
Document exchange
Securely send and receive documentation to reduce friction and improve follow-through.
Breastfeeding support
Deliver weekly text campaigns from 20 weeks gestation through 6 months of age.
Outreach campaigns
Reach eligible families with Medicaid-to-WIC outreach and targeted notices for enrollment and engagement.
Team notifications
Route chat notices to individuals or teams and stay responsive when participants need help.
Advantages
What agencies value most
DigiConnect is designed for agencies that need dependable communication workflows, practical flexibility, and a partner that understands WIC operations at scale.
Deep WIC expertise
Messaging reflects decades of experience serving state agencies, large metro programs, and local offices nationwide.
Responsive service
The InTouch Connections partnership strengthens support, responsiveness, and day-to-day collaboration.
Custom capability
Programs can request workflows and features that match real operational needs rather than generic messaging tools.
Multilingual reach
Communicate with participants in virtually any language to better support access and engagement.
How it helps
A better experience for participants and staff
From reminders and outreach to chat and document transfer, DigiConnect helps WIC programs create clearer communication pathways across the participant journey.
The result is a more connected experience for administrators, clinic teams, and families—supported by technology shaped around public health communication needs.
