Solutions
Secure document exchange for WIC programs
Simplify the document transfer process for your clients. Automatically or manually generate a text message which includes a link to a secure image and document transfer portal. The instructions can be translated automatically to virtually any language to improve document collection rates and client satisfaction.
Overview
Built for secure, practical intake workflows
Document Exchange gives WIC teams a reliable way to collect documentation without adding friction for participants. Secure document exchange instructions are translated into many languages, helping support participant understanding while fitting into broader messaging and outreach workflows.
Simple participant submission
Participants can send requested documents through a familiar mobile-friendly experience, reducing delays caused by missed appointments, mail, or in-person drop-off requirements.
Clear staff visibility
Staff can review incoming documentation, track conversations, and respond quickly when additional information is needed to keep certification and follow-up moving.
Integrated communication
Document requests can work alongside appointment reminders, two-way chat, and outreach efforts so agencies can manage communication in one coordinated workflow.
Responsive support
DigiConnect brings 25 years of WIC communication experience and a service approach focused on agility, custom requests, and dependable partnership.
Benefits
Why agencies use Document Exchange
